FAQ

Which countries does Vezzarium deliver to?

Vezzarium provides WORLDWIDE delivery and we have options of delivery for FREE on orders over $300. “Ukr Poshta” around Ukraine is FREE. DHL, KM Express, Nova Poshta International for an extra charge.

How long does the DELIVERY take, and how much will it cost?


We do have free worldwide delivery. Around Ukraine is 1-3 working days (free). By EMS ($20) Kiev - Mosсow is 3-5 working days; Kiev - St. Petersburg is 5-7 working days; Subject of calculation
 Kiev-Crimea is 7-12 working days; Kiev - Sochi is 4-8 working days. Europe is 3-8 working days. Other destinations in the world 10-21 working days. If you wish to receive your order as fast as possible please select DHL. DHL is 3 days (US$65). Ukr Poshta is 10-21 days (FREE on orders over $300). Nova Poshta International is 3-8 working days (US$35). KM Express 3-12 working days (US$30). In case of world situation such as Covid-19 expect delays in delivery.

What PAYMENT METHODS does Vezzarium accept?


Vezzarium accepts PRIVATBANK for Ukrainian customers. PAYONEER online banking for foreigner customers, or by using VISA and MasterCard direct payment at online store. Our online store is connected to Fondy payment system. As an exception by your personal request we receive money by Western Union. You can't pay for the purchase with PayPal because it is not supported in Ukraine.

HOW LONG does it take TO MAKE a swimming suit ?


The process of making one piece from zero to the packaging is taking 7 hours. If you like to get your swimsuit urgently you must pay the full price of the garment without a discount. On Pre-Order basis it takes 7-18 working days as this is the time to collect All the orders from different clients and produce them at one time together. In this case you get -40% discount. In case of world situation such as Covid-19 expect some delays.

How do I PLACE AN ORDER?

a) direct to the online store www.vezzarium.com In the menu “Swimwear”, select the product you like. It will open on a new page where on the right side of the images you can see the swimsuit info. By selecting "YOUR COLORS", you can choose your color combination of the upper and lower layers and then press “OK” so your combination will be appear in your order. When you are done playing with the colors, select a “SIZE” or by selecting on the "CUSTOM SIZE" button fill in your individual parameters "chest / waist / hips / height". Then "ADD TO CART". The product you have selected will light up in your “Basket” in the upper right corner of the screen. You can continue shopping by selecting “SHOP MORE” or make a final steps by selecting “PAY NOW”. To complete the order or see the contents of the “Basket”, press on the basket sign in the upper right corner. When you are ready to place an order, select "PAY NOW". Follow the steps below to complete the delivery and payment method. A letter will be sent to your indicated email address - as order notification. Make sure to fill up ALL the info in a correct way. b) write a message at www.Instagram.com/vezzarium. Our Manager will be able to prompt you with the choice of a swimsuit style that suits your figure if you need, advises on color matching and answers to other questions.

How can I use a PROMO CODE?

You can enter the promo code in “ADD COMMENT IF YOU WANT” box (make sure to write it exactly as it appears) before confirming the order and making the payment. Only one promo code can be used at a time. The codes will not apply to products on sale, unless otherwise specified. If you are reading this, you will be glad to know that we have a 10% discount after subscribing to Vezzarium.

Does the Vezarium RETURN or EXCHANGE product?

Thank you for shopping with Vezzarium, but No, the goods can not be returned, so Dear ladies, be attentive when choosing a product and specify your measurements and colors!

Is it possible to make a swimsuit for PREGNANT WOMEN or KIDS?


YES! Everything is possible.) For this you need to contact us via Instagram @vezzarium by writing a personal message. Our manager will contact you shortly and will be able to accept and place an order according to your individual measurements and color preferences.

What kind of FABRIC is used for manufacturing?


We use Italian and French fabrics, in which Polyester is 80%, Elastane is 20%. They dry quickly and do not fade out on the sun. Hand washing in cold water is recommended, alternatively delicate washing in a washer at a temperature of 30 degrees.

Who is WEAVING swimsuits?

Alena, the designer, hand-braided swimsuits in her spare time, in other cases this is done by specially trained people.

Where can I TRY ON a swimsuit, in which stores they are presented?


Our products are made by PRE-ORDER. You can order a swimsuit directly in online store or by writing to us in ING @vezzarium and we will complete the order within 4-8 days according to your individual preferences for the combination of colors and your personal measurements (the volume of the breast - the volume of the waist - the volume of the thighs and the height).

Why PRE-ORDER?

RESPONSIBLE SHOPPING: wait a little longer for a better product to help reduce overproduction in fashion.
Are you willing to wait for a better product? With our on-demand model, we hold off on production until you have told us what you really want and purchased it. This way, we minimize overproduction in fashion together. THIS IS HOW IT WORKS: we launch our upcoming designs, available by pre-order at a 40% discount rate. After your payment the product goes to production that takes 7-18 working days. THE RESULT: we produce more of what you like and less of what you don’t. No extra production involved, just the adequate level to fit demand. The same high quality and luxury design now available at a lower price. If you wish your order to be done in 24 hours after your order, you will need to pay original price without discount.

How can I learn about SIZE?

When you select a swimwear, is opened on a new page where on the right side of the images at the info section you will see “size guide”. Just click on it to see our measurement chart. We also understand that everybody is different and is important to get perfect fit. That’s why you have an option to specify your personal measurements by selecting “custom size”on the right from the standard size selection.

How long does the swimwear last?

Vezzarium Swimwear are ideal few few years of summer but is not last forever. Italian and French fabric that we use have good quality, but depend on how you take care it will have 1 or 3 years of life. We recommend hand wash in temperature not more then 30 degree.

How can I take CARE about my Vezzarium swimsuit?

Hand washing in cold water is recommended, alternatively delicate washing in a washer at a temperature of 30 degrees maximum. Please note, that we do not wash swimwear after the factory production, so it might not be that soft as it should be and have specific original smell of textile after cutting machines that we use to cut Vezzarium patterns.

GIFT CARD

On our website you also have the opportunity to order a gift card. Gift cards valued US$199, US$299 and US$499 are available, they can be ordered and paid through the website or by sending e-mail to vezzarium@gmail.com with the subject “Gift Card”. By selecting Gift Card threw the web page you must specify the full name of the recipient, the name and surname of the sender, e-mail address or telephone number of the recipient, E-mail or sender's phone number, Select payment method. Ready! Your present is on its way to the happy owner of it.)

Do you GIFT WRAP?

Vezzarium packaging is perfect if your purchase is a gift. Our boxes are artist-designed, chic, durable. For the extra US$19 each item will be perfect when you receive it. We can also add a customized card for you, just add your greetings text at the "MESSAGE" box before process your payment. Or direct message us in ING @vezzarium chat with subject “Gift Card”

MORE QUESTIONS

If you have more questions or any problems please contact us at vezzarium@gmail.com or ING @vezzarium Thank you for your attention! Vezzarium wishing you beautiful and sunny day!